Usage & credits

Choose how to cover usage beyond your plan

Review released options for additional usage and control what happens when your included allowance runs out.

Plan allowance

Start with the usage included in your plan.

Prepaid credit

Use workspace credit after the included allowance.

Enabled extra usage

Review top-up or pay-as-you-go eligibility.

Storage, profiles, connected calendars and other fixed capacities are not covered by credit. The current billing settings define what is available.

Add prepaid credit

Workspace owners and billing managers can add credit to the workspace wallet from the credits settings. Credit pays for usage after your plan's included allowance is used.

Configure automatic top-ups

Automatic top-ups can be switched on from your billing settings where your workspace has them.

Understand pay-as-you-go billing

Pay as you go needs an active paid plan and a saved card chosen for it. Usage beyond your credit is taken from the wallet as a negative balance, and any amount still owed when your plan period ends is charged to that card.

Set limits and handle interruptions

The wallet can go down to a set limit on pay as you go; after that, add credit to keep going. If a pay-as-you-go invoice is unpaid, extra usage paid this way stays paused until it is paid. Storage, agent profiles, connected calendars and other fixed capacities are not covered by credit.

Review your workspace’s billing options.

Use the existing credits settings to see current allowances, eligibility and rates.

Manage usage & billing